Return & Quality Replacement Protocol
Complete buyer security on every ream, pallet, and container load dispatched from our Guwahati depot.
100% Direct Mill Replacement
Every ream is protected by our genuine mill replacement warranty. If you identify paper curl, inconsistent grammage, or cutter dust, we dispatch replacements at zero freight surcharge.
30-Day Quality Inspection Window
Buyers have a full 30 days from consignment offloading to run high-speed print tests and file formal quality observations.
Transit Damage 7-Day Resolution
If corner crushing or puncture occurs during freight carrier transit, share photos via WhatsApp with the lorry driver present for prompt settlement.
100 Buffer Reams On Every Truck
Each line-haul commercial lorry includes 100 buffer reams to provide instant replacement for outer carton scuffs right at the receiving dock.
Replacement Claim Workflow
Send photos of the carton labels, batch numbers, and damaged paper to our WhatsApp trade desk.
Our QC team reviews the mill batch numbers and confirms the replacement within 24 hours.
Replacement reams are scheduled for immediate dispatch from our Guwahati warehouse.
Credit note or replacement delivery note issued with 100% tax reconciliation.
Questions Regarding Our Policies?
Contact our Guwahati trade desk for clarifications on commercial invoicing, scheduled bay loadings, or transport terms.